FAQ

Got questions? We've got answers!

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@betterbuttercare.ca with your name and order number, and we will look into it for you.

Why don't you offer returns or refunds?

We are unable to cost effectively offer returns or refunds at this time. If there's anything wrong with any one of our products upon immediately opening, we are happy to replace it and hopefully in the near future we can offer more options for returns or refunds.

Help! I left my Better Butter Care in the car and it melted! What do I do?

No problem, you just need to pop it in the fridge so it can solidify. Don't worry, it's still usable, it just won't be whipped anymore, could possibly be a bit more grainy now, and might take a little longer to absorb.

Why is there only a 2.5 year best before date and not an expiry date?

Better Butter Care has no additives or preservatives, just the natural preservation qualities from Vitamin E, so it only has about a 2.5 year shelf life give or take. Better Butter Care ingredients don't expire, but some of the ingredients may no longer be effective after a certain period of time, usually about 2.5 years. We take care to make sure everything is as fresh as possible when we make each batch so that each product lasts as long as possible.

Where do you source your cacao butter from?

Our cacao butter is sourced from Chocosol, who ethically and sustainably sources it from either South Africa or Ecuador. The cacao from South Africa has a more nutty and vanilla fragrance to it and the colouring is slightly more sand tone as compared to the cacao from Ecuador, which is more fruity and has a brighter yellow tone to it.


Better Butter Care is gluten free, dairy free, soy free, nut free & plant based for those concerned about food allergies. It is also phlalate free, BPA free, fragrance free, petroleum free, silicon free, alcohol free and sulfate free because we are all concerned about what goes in and on our bodies. We follow strict guidelines of avoiding harmful ingredients from all of our formulas.